Services Directory

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000 – Ambulance, Fire, Police (life-threatening situation)

Call 131 444 when the situation is not an emergency but you require police attendance or assistance.


Phone: 000

Call 131 444 when the situation is not an emergency but you require police attendance or assistance.

Translating and Interpreting Service (Free)

Gain free access to a telephone or on-site interpreter in your own language. Immediate phone interpreting is available 24 hours, every day of the year.


131 450

Mental Health Emergency Response Line (MHERL)

This service provides a rapid response to mental health emergencies across the metropolitan area. These services should be used by people involved in a mental health emergency in the community. These might include:

  • individuals who feel that they require urgent assistance
  • families or carers of those with a mental illness
  • members of the general public who witness a mental health crisis and require assistance
  • health professionals
  • community welfare service providers


All regions - 1300 555 788

Peel region - 1800 676 822


Lifeline is a National service for people experiencing a personal crisis. it is 24 hour crisis support and suicide prevention support. If you are experiencing the following please feel free to make contact.

  • Suicidal thoughts or attempts
  • Personal crisis
  • Anxiety
  • Depression
  • Loneliness
  • Abuse and trauma
  • Stresses from work, family or society
  • Self-help information for friends and family


Phone: 13 11 14

Samaritans Crisis Line

Provides confidential, 24/7 crisis support for people who are going through difficult times in their lives and need someone to talk to. Samaritans Crisis Line can assist with issues around: relationships or family problems, loss and bereavement, financial worries or job related anxieties, school or study-related stress, illness – for yourself or someone else you care for, addiction or substance abuse, and thoughts of suicide.


Phone: 13 52 47

Crisis Care Helpline

The Department for Child Protection and Family Support’s after hours service, Crisis Care Unit, operates twenty-four hours a day, seven days a week.

This telephone service prioritises child protection concerns. It also provides information, advice, support and intervention for people in crises and needing urgent help. Types of crises addressed by the service include child protection concerns, family and domestic violence, suicidal ideation and homelessness.

Crisis Care Unit assists callers experiencing homelessness by providing information and advice. In exceptional and unforeseen circumstances, support is provided for callers to access short-term crisis accommodation.


Phone: 1800 199 008

Phone: (08) 9223 1111

Suicide Call Back Service

Suicide Call Back Service is a nationwide service that provides 24/7 telephone, video and online professional counselling to people who are affected by suicide.

Suicide Call Back Service offers crisis support to anyone in Australia who is aged 15 years and older.

The service can help anyone who is affected by suicide, which includes:

  • Anyone who is feeling suicidal
  • Anyone who is worried about someone
  • Anyone who is caring for someone who is feeling suicidal
  • Anyone who is bereaved by suicide
  • Health professionals supporting people who are affected by suicide.


Phone: 1300 659 467

Child Protection Unit Perth Children’s Hospital (PCH)

The PCH Child Protection Unit (CPU) is a specialised, hospital-based service providing medical, forensic, social work and therapeutic services for children and their families when there is a concern that a child has, or may have suffered from child abuse. The PCH CPU is the only hospital-based service of this kind in WA.

Our staff coordinate assessment, planning and (when appropriate) intervention strategies and ongoing therapy for children and families where there are child protection concerns. This includes:

  • inpatient services in conjunction with inpatient unit staff
  • outpatient clinics, including after-hours services for acute sexual assault
  • therapy outpatient clinics.


Phone: (08) 6456 0089

Phone: (08) 6456 2222

WA Police Child Abuse Squad (24 hrs)

WA Police Child Abuse Squad deal with preventing child abuse, but also assist with reports pertaining to child abuse, identifying a child molester, internet safety and how to report suspicious online behaviour.


Phone: (08) 9428 1500

Phone: 131 444

Sexual Assault Resource Centre (SARC)

The Sexual Assault Resource Centre (SARC) is the emergency sexual assault (rape crisis) service for Perth, Western Australia.

SARC is located in Perth, Western Australia, and provides high-quality care for females and males, 13 years and over, who have been affected by sexual assault (also called rape) or sexual abuse. SARC provides a 24-hour emergency sexual assault (rape crisis) service in metropolitan Perth. This involves medical care, a forensic examination and counselling support to people who have been sexually assaulted (or raped) within the previous 14 days.

SARC also provides counselling in centres across the Perth metropolitan area to people who have experienced sexual assault (rape) and sexual abuse in the past. SARC is a free confidential service. It is NOT part of the police, however SARC will support a person’s decision to involve the police.

SARC has been designed to maintain a sense of confidentiality and to provide a non-hospital environment.


Phone: 1800 199 888

Emergency Telephone Counselling (8:30am to 11:00pm daily) – 6458 1828